Refunds and Returns Policies

You may return most new, unopened items within 14 days of delivery for store credit. Items that have been opened or used are not eligible for return or refund.  If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs. All other items must be returned at customer expense unopened and undamaged for a credit to be issued. Please contact us prior to returning any merchandise for approval at (480) 694-9931 during our normal business hours, Tuesday through Friday 11am to 5pm mountain standard time.

Please note: All bulk herbs, regardless of size, are not eligible for return.

Cancellations: All orders cancelled prior to shipment are eligible for a refund. Please be advised that most orders are normally shipped within 72 hours of receipt and it may not always be possible to cancel. 

Any issues regarding order items received must be reported within 72 hours of delivery. Please contact us at info@swherb.com.

Store credit/refunds for the returned item(s) will be issued for unopened and undamaged merchandise within 5-7 business days of our receipt of the returned package. Refunds will only be issued to the card used. Credit will not be issued for opened or damaged merchandise. Damaged or open merchandise that is sent back without proper return authorization will be discarded and no credit will be issued. Any and all shipping costs are non-refundable. Any items lost or damaged during return shipping process are non-refundable. When shipping return item(s), the package must have delivery confirmation or we cannot guarantee that your items will be credited.